Bulky items - Additional $15 (all bulky items will indicate shipping charge in the product description). If the order value exceeds $150 only the bulking shipping charge will apply and the rest of the order will ship for free.
We always use the most efficient postal service we can find depending on where you live. We use a combination of Australia Post and couriers to get you your order as quickly and safely as we can. Any orders shipped to P O Boxes addresses and many regional areas are limited to Australia Post.
You will receive a tracking number with your order, so that you are able to track it with whichever courier it is being delivered with. If at any point you are concerned about the length of time your parcel is taking please check these tracking details as all orders will have an estimated arrival timeframe. We are unable to action any orders until this timeframe has lapsed. Once your order has been deemed 'late' by the courier we are able to assist you with launching an investigation if you require help. We are not liable for courier delays and we will not cancel, refund or replace any orders until proper investigations have been carried out.
Sorry, we do not ship internationally at this time.
Shipping times will vary based on location. Domestic Australian orders should arrive between 5-7 business days after they are processed. Orders to regional areas may take longer. International shipping will vary but will generally take 10-16 business days depending on the country. You will receive a shipping estimate from our courier partner with your shipment confirmation e-mail. During sale or promotional periods or peak times of the year there may be slight delays in delivery times.
Yes, we have a flat rate fee of $15 per order. Sorry, we cannot express post bulky items at this time.
Bulky shipping is a flat rate of $15 that applies to specified items in our collections. These include larger items such as dolls prams and dolls furniture. If your order is over $125 and includes one of these items, free shipping will not apply, and you will instead need to apply the bulky shipping rate.
Our selection criteria is simple - we want brands that are classic and special and we want products that are heirloom quality and beautiful. We also love to find brands that use environmentally friendly practices and sustainable, eco friendly materials in their manufacturing. And if those brands are Australian (which many of ours are) then even better!
If you order a pre-order item along with in stock items we will ship all items together once the pre-order item is in stock. If you would like your in stock item separately please contact us. Additional shipping fees may apply. We do not accept cancellations on pre-orders.
The exquisite Paola Reina dolls and the Minikane dolls are all produced in Spain by Paola Reina in their factories. Both varieties of dolls are very similar in make and appearance, the Minikane dolls simply have slightly different hair and are branded as Minikane by the Paola Reina factory.
We always want our customers to be happy with their purchase! If you feel you would like to return your product for whatever reason, please e-mail us directly and we will take you through the process. We offer exchange or store credit on returns that are simply on a change of mind basis. Return postage costs will be the responsibility of the customer. No refunds will be given for change of mind.
Please note that we do not accept any returns on clearance items.
We do not allow cancellations on orders. All orders are packed and dispatched within 24 hours, so we cannot accomodate any amendments. If you have accidentally ordered a duplicate item and require a refund we will charge a restocking fee.
We are committed to being an environmentally conscious business. Occasionally we need to keep products in their original manufacturer packaging to ensure their safety in transit. However, any additional Mini Clem packaging is all 100% eco-friendly, reusable or recyclable.
You can contact us through our contact page! We will be happy to assist you.