Bulky items - $10 (all bulky items will indicate shipping charge in the product description).
Absolutely! We want customers all over the world to enjoy our gorgeous products and we are thrilled to offer international shipping. Fees will apply based on the size and weight of your order and will be estimated at check out. Customers will need to be aware of and responsible for any extra customs charges, taxes or duties that may apply to shipping to their local country.
Shipping times will vary based on location. Domestic Australian orders should arrive between 5-7 business days after they are processed. Orders to regional areas may take longer.International shipping will vary but will generally take 10-16 business days depending on the country. You will receive a shipping estimate from our courier partner with your shipment confirmation e-mail. During sale or promotional periods or peak times of the year there may be slight delays in delivery times.
Yes, we have a flat rate fee of $15 per order. Sorry, we cannot express post bulky items at this time.
Bulky shipping is a flat rate of $10 that applies to specified items in our collections. These include larger items such as dolls prams, dolls furniture and baskets. If your order is over $100 and includes one of these items, free shipping will not apply, and you will instead need to apply the bulky shipping rate. If your order is under $100 and includes a bulky item, the usual $10 flat shipping will apply.
Our selection criteria is simple - we want brands that are classic and special and we want products that are heirloom quality and beautiful. We also love to find brands that use environmentally friendly practices and sustainable, eco friendly materials in their manufacturing. And if those brands are Australian (which many of ours are) then even better!
If you order a pre-order item along with in stock items we will ship all items together once the pre-order item is in stock. If you would like your in stock item separately please contact us. Additional shipping fees may apply. We do not accept cancellations on pre-orders.
The exquisite Paola Reina dolls and the Minikane dolls are all produced in Spain by Paola Reina in their factories. Both varieties of dolls are very similar in make and appearance, the Minikane dolls simply have slightly different hair and are branded as Minikane by the Paola Reina factory.
We always want our customers to be happy with their purchase! If you feel you would like to return your product for whatever reason, please e-mail us directly and we will take you through the process. We offer exchange or store credit on returns that are simply on a change of mind basis. Return postage costs will be the responsibility of the customer. No refunds will be given for change of mind.
Please note that we do not accept any returns on sale items.
We are committed to being an environmentally conscious business. Occasionally we need to keep products in their original manufacturer packaging to ensure their safety in transit. However, any additional Mini Clem packaging is all 100% eco-friendly, reusable or recyclable.
You can contact us through our contact page! We will be happy to assist you.