Can I return my product?

We always want our customers to be happy with their purchase! If you feel you would like to return your product for whatever reason, please e-mail us directly and we will take you through the process. We offer exchange or store credit on returns that are simply on a change of mind basis. Return postage costs will be the responsibility of the customer. No refunds will be given for change of mind. 

Please note that we do not accept any returns on sale items. 

How do pre-orders work?

If you order a pre-order item along with in stock items we will ship all items together once the pre-order item is in stock. If you would like your in stock item separately please contact us. Additional shipping fees may apply. We do not accept cancellations on pre-orders. 

How do you choose your brands and products?

Our selection criteria is simple- we want brands that are classic and special and we want products that are heirloom quality and beautiful. We also love to find brands that use environmentally friendly practices and sustainable, eco friendly materials in their manufacturing. And if those brands are Australian (which many of ours are) then even better!

Is all of your packaging environmentally friendly?

We are committed to being an environmentally conscious business. Occasionally we need to keep products in their original manufacturer packaging to ensure their safety in transit. However, any additional Mini Clem packaging is all 100% eco-friendly, reusable or recyclable. 

What is bulky shipping?

Bulky shipping is a flat rate of $15 that applies to specified items in our collections. These include larger items such as dolls prams, dolls furniture, baskets and posters. If your order is over $125 and includes one of these items, free shipping will not apply, and you will instead need to apply the bulky shipping rate.

Do you have express shipping?

Yes, we have a flat rate fee of $15 per order. Sorry, we cannot express post bulky items at this time.