FAQs
Can I return my product?
We always want our customers to be happy with their purchase! If you feel you would like to return your product for whatever reason, please e-mail us directly and we will take you through the process. We offer exchange or store credit on returns that are simply on a change of mind basis. Return postage costs will be the responsibility of the customer. No refunds will be given for change of mind.
Please note that we do not accept any returns on sale items.
What do I do if my order has not arrived?
You will receive a tracking number with your order, so that you are able to track it with whichever courier it is being delivered with. If at any point you are concerned about the length of time your parcel is taking please check these tracking details as all orders will have an estimated arrival timeframe. We are unable to action any orders until this timeframe has lapsed. Once your order has been deemed 'late' by the courier we are able to assist you with launching an investigation if you require help. We are not liable for courier delays and we will not cancel, refund or replace any orders until proper investigations have been carried out.
How do pre-orders work?
If you order a pre-order item along with in stock items we will ship all items together once the pre-order item is in stock. If you would like your in stock item separately please contact us. Additional shipping fees may apply. We do not accept cancellations on pre-orders.
Can I cancel my order?
We do not allow cancellations on orders. All orders are packed and dispatched within 24 hours, so we cannot accomodate any amendments. If you have accidentally ordered a duplicate item and require a refund we will charge a restocking fee.
How do you choose your brands and products?
Our selection criteria is simple- we want brands that are classic and special and we want products that are heirloom quality and beautiful. We also love to find brands that use environmentally friendly practices and sustainable, eco friendly materials in their manufacturing. And if those brands are Australian (which many of ours are) then even better!
Is all of your packaging environmentally friendly?
We are committed to being an environmentally conscious business. Occasionally we need to keep products in their original manufacturer packaging to ensure their safety in transit. However, any additional Mini Clem packaging is all 100% eco-friendly, reusable or recyclable.
What is bulky shipping?
Yes, we have a flat rate fee of $15 per order. Sorry, we cannot express post bulky items at this time.